£75 Cashback
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- Plusnet Community
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- Re: £75 Cashback
£75 Cashback
25-11-2019 10:05 PM
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Just joined Plusnet last week and was wondering when i will get sent the cashback email, any ideas?
Re: £75 Cashback
25-11-2019 10:31 PM
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my advice is keep pestering them every few days. for an answer. CS will tell you it can take two months don't believe them the email probably won't arrive then after two months they will say it was sent and because you did not reply to the email you never received the time has run out to claim it. there are a few posts on the forum on this very subject read them it's an eye opener.
Re: £75 Cashback
26-11-2019 4:36 PM
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Hi @spud2575
Thank you for getting in touch.
It takes 10 days after both services are live for your redemption email to be sent out and this can end up in your junk mail.
Please check for: no-reply@plusnetrewards.com in both your junk mail and inbox. If you do not receive the email after the 10 days, please feel free to get back in touch and we will chase this for you.
We must receive contact within the two month claim period so we can honour this for you. Sadly, we receive contact after the two months which means we are unable to help.
I hope this information helps and should you need us for anything else, please feel free to give us a shout!
Kind Regards
Re: £75 Cashback
26-11-2019 7:50 PM
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Re: £75 Cashback
27-11-2019 1:42 PM
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Re: £75 Cashback
09-12-2019 10:47 PM
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Hi, all sorted - received my cheque the other day, Thanks
Re: £75 Cashback
10-12-2019 4:12 PM
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Hi @spud2575,
I'm glad to hear the cheque's arrived. Please let us know if there's anything else we may be able to assist with and we'll be happy to help.
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