Hi @rayclegg, thanks for your post.
We're sorry to hear of the delay in receiving your reward.
We're not able to expedite it's issuance but we've just sent you this ticket so that you're able to claim it. Once claimed, you'd receive it within 30 days.
Please let us know if you need any further assistance at all - we're here from 07:30-22:00 daily.
