£70 for engineer

[#1]

Hi can anyone she'd any light on why I had to pay £70 when I joined for an engineer to come out to me please..,,,, I was given a date and time but only received a text to say my phone and broadband was now live but no engineer my daughter set everything up... so why the cost of £70 for the engineer!!!!!

[#2]

@oleg33  Welcome to the forum.

I don't know about £70 but if your line was not in use then BT would need to do work in the exchange. This 'new connection charge' is £49.99 even if no work is required in your property.

[#3]

Hi thanks for reply but my phone line was already connected

[#4]

@oleg33 

Either of the following will also result in the installation charge.

Taking over a BT line if the previous 'owner' had cancelled the service rather than arranging for the working service to be transferred to a new person.

If the service is being transferred from a LLU supplier to Plusnet, who use the BT. exchange equipment.

[#5]

Hi @Baldrick1 

I moved to a house that had Virgin a few years ago and there was no charge for moving my Plusnet service there although a BT engineer had to connect to the cabinet. Have things changed?

Dave

[#6]

I stand corrected. I assume that these are the latest charges:

[#7]

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@Baldrick1 wrote: but if your line was not in use then BT would need to do work in the exchange. This 'new connection charge' is £49.99 even if no work is required in your property.

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But it would be very unusual to do work in the exchange on an unused line and then not pay the customer a visit to make sure they are 'live' at their end. 

[#8]

We are all surmising, we need Plusnet to come and give us (or the OP privately), the actual reason for the charge.