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£70 for engineer

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Newbie
Posts: 2
Registered: ‎01-07-2020

£70 for engineer

Hi can anyone she'd any light on why I had to pay £70 when I joined for an engineer to come out to me please..,,,, I was given a date and time but only received a text to say my phone and broadband was now live but no engineer my daughter set everything up... so why the cost of £70 for the engineer!!!!!

7 REPLIES 7
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Seasoned Hero
Posts: 5,144
Thanks: 2,280
Fixes: 149
Registered: ‎30-06-2016

Re: £70 for engineer

@oleg33  Welcome to the forum.

I don't know about £70 but if your line was not in use then BT would need to do work in the exchange. This 'new connection charge' is £49.99 even if no work is required in your property.

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Newbie
Posts: 2
Registered: ‎01-07-2020

Re: £70 for engineer

Hi thanks for reply but my phone line was already connected
Seasoned Hero
Posts: 5,144
Thanks: 2,280
Fixes: 149
Registered: ‎30-06-2016

Re: £70 for engineer

@oleg33 

Either of the following will also result in the installation charge.

Taking over a BT line if the previous 'owner' had cancelled the service rather than arranging for the working service to be transferred to a new person.

If the service is being transferred from a LLU supplier to Plusnet, who use the BT. exchange equipment.

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Pro
Posts: 510
Thanks: 112
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Registered: ‎25-08-2010

Re: £70 for engineer

Hi @Baldrick1 

I moved to a house that had Virgin a few years ago and there was no charge for moving my Plusnet service there although a BT engineer had to connect to the cabinet. Have things changed?

Dave

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Seasoned Hero
Posts: 5,144
Thanks: 2,280
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Registered: ‎30-06-2016

Re: £70 for engineer

I stand corrected. I assume that these are the latest charges:

pn cost.jpg

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Aspiring Champion
Posts: 1,228
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Registered: ‎22-10-2015

Re: £70 for engineer


@Baldrick1 wrote: but if your line was not in use then BT would need to do work in the exchange. This 'new connection charge' is £49.99 even if no work is required in your property.

But it would be very unusual to do work in the exchange on an unused line and then not pay the customer a visit to make sure they are 'live' at their end. 

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
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Seasoned Hero
Posts: 5,144
Thanks: 2,280
Fixes: 149
Registered: ‎30-06-2016

Re: £70 for engineer

We are all surmising, we need Plusnet to come and give us (or the OP privately), the actual reason for the charge.