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7 weeks til connection, ridiculous!

FIXED
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Plusnet Help Team
Plusnet Help Team
Posts: 1,341
Thanks: 236
Fixes: 55
Registered: ‎07-12-2017

Re: Still no internet switched 21st nov

Hi @Willdoyou1 I'm sorry to hear this.

 

I have provided a further response on the account here for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
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Dabbler
Posts: 12
Fixes: 1
Registered: ‎21-12-2019

Re: Still no internet switched 21st nov

Hi Lauren

For some reason i can't open your response on plusnet website.

Can you please give me a time scale for how long the bills team will take to investigate my refund?

Thanks

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Plusnet Help Team
Plusnet Help Team
Posts: 1,341
Thanks: 236
Fixes: 55
Registered: ‎07-12-2017

Re: Still no internet switched 21st nov

I should have a response back within the next 24-48 hours at which point will update you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Highlighted
Dabbler
Posts: 12
Fixes: 1
Registered: ‎21-12-2019

Re: Still no internet switched 21st nov

Thank you Lauren for sorting this out. You've been the best and most efficient person I have dealt with in this saga. I have received the cheque.