Still no internet switched 21st nov

[#1]

Hi @Willdoyou1 I'm sorry to hear this.

I have provided a further response on the account here for you.

[#2]

Hi Lauren

For some reason i can't open your response on plusnet website.

Can you please give me a time scale for how long the bills team will take to investigate my refund?

Thanks

[#3]

I should have a response back within the next 24-48 hours at which point will update you.

[#4]

Thank you Lauren for sorting this out. You've been the best and most efficient person I have dealt with in this saga. I have received the cheque.