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£50 cashback reward email not yet arrived

Shaunet
Newbie
Posts: 2
Registered: ‎15-03-2017

£50 cashback reward email not yet arrived

Hello,

I joined plusnet on 28/02/2018 for unlimited UK & mobile calls and unlimited fibre broadband. I have still not received an email to claim the £50 cashback reward for signing up through the plusnet website.

https://www.thinkbroadband.com/news/7963-50-cashback-added-to-plusnet-adsl2-and-unlimited-fibre-serv...

 

my plusnet username is different to forum username, I can provide this in PM, there doesn't appear to be a private field to enter it in forum profile.

6 REPLIES 6
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,253
Thanks: 5,922
Fixes: 987
Registered: ‎21-04-2017

Re: £50 cashback reward email not yet arrived

Thanks for contacting us via our community forums @Shaunet

I'm sorry to hear you haven't heard about your cashback yet.

I've raised this with our cashback team and we should hear back within 5 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Patsy3
Newbie
Posts: 2
Registered: ‎12-04-2018

Re: £50 cashback reward email not yet arrived

I also signed up directly on the Plusnet web site for Plusnet fibre and evening and weekend calls and I haven't had a cash back email.

Signed up on 26/2/2018 

Patsy3

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,253
Thanks: 5,922
Fixes: 987
Registered: ‎21-04-2017

Re: £50 cashback reward email not yet arrived

Welcome to the community forums @Patsy3

I've looked into this and provided you with an update over here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,253
Thanks: 5,922
Fixes: 987
Registered: ‎21-04-2017

Re: £50 cashback reward email not yet arrived

@Shaunet

Our cashback team have advised that you should receive your cashback e-mail before the 26th April.


Please let us know if you have any issues at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Patsy3
Newbie
Posts: 2
Registered: ‎12-04-2018

Re: £50 cashback reward email not yet arrived

Ref the above subject I realise it is only 25th today but I have not yet had an email

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,253
Thanks: 5,922
Fixes: 987
Registered: ‎21-04-2017

Re: £50 cashback reward email not yet arrived

@Patsy3 My previous comment was aimed at @Shaunet

I provided you with an update a while ago over at ticket 172362252.

Sorry for any disappointment.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team