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£50 cash back?

bill59
Newbie
Posts: 2
Thanks: 2
Registered: 01-06-2017

£50 cash back?

hi cash back big signs on plusnet website so signed up got welcome letter with user name paid lot of money up front nothing mentioned about cash back if a website is using enticements why are they not mentioned in the welcome email do they follow through with payment or do you have to contact the ombudsman for advice if something is advertised does that come under trade description act

11 REPLIES
Superuser
Superuser
Posts: 1,718
Thanks: 283
Fixes: 3
Registered: 05-11-2008

Re: £50 cash back?

Welcome to the forum

Taken from here; https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/#how-to-claim

 

How do I claim my Plusnet Rewards?
If you've signed up to a cashback or Multi-Choice voucher offer, you can claim your Plusnet Reward in just a few easy steps:

You'll get an email sent to the address you provided when you signed up. You'll normally receive your Plusnet Reward email within 10 working days of your first service being up and running.
Open the email and click on the link - it's valid for two months from the date we sent it. You'll then be directed to an online form. Fill in your details into this form and then click 'submit'.
You'll then see a confirmation screen - your Plusnet Reward is on its way!
You should receive your reward within 30 days of receiving confirmation it's on its way. It will be sent either via post or email, depending on the type of reward.

Hope this helps

Kind Regards
Mike

Mike
Plusnet Help Team
Plusnet Help Team
Posts: 4,037
Thanks: 743
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Registered: 25-03-2015

Re: £50 cash back?

Welcome to the community forums @bill59.

 

I've checked your account and at the time when you signed up, we don't appear to have had any cashback offers against our Fibre packages. As far as I can see, there is no cashback due on your account.

 

Did you sign up directly through our website?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
bill59
Newbie
Posts: 2
Thanks: 2
Registered: 01-06-2017

Re: £50 cash back?

i know what i saw on your plusnet website but when i made the order i started on line but then phoned to make the order as i had a query about the 300 international calls

Plusnet Help Team
Plusnet Help Team
Posts: 4,037
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Registered: 25-03-2015

Re: £50 cash back?



bill59 wrote:

i know what i saw on your plusnet website


I'll chase this up with our Marketing team, however our records for cashback offers don't show any fibre cashback offers at the time you signed up. The only cashback offers showing on the list at the time you signed up were against ADSL packages.

 

bill59 wrote:

but then phoned to make the order


Did you discuss cashback on the call at all? Generally when we advertise cashback online, these are online offers.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
csutherland13
Newbie
Posts: 1
Registered: 04-06-2017

Re: £50 cash back?

Yeah unfortunately what their website says never seems to be the actual case. Everytime I log into my account I get a message about my service and what happens next but apparently that is false, yet there it is everytime I log in. Like unless I looked into it rather than just go by what they say and advertise when signing up I may have noticed that what they advertise is false

Plusnet Help Team
Plusnet Help Team
Posts: 4,153
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Registered: 21-04-2017

Re: £50 cash back?

@bill59 - I've listened to your sales call, and no cashback was discussed. Huh Unfortunately, in light of this we won't be able to provide you with cashback. Apologies for any disappointment caused.

 

@csutherland13 - Sorry to hear that, mind PMing me a copy of the message you receive?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
abdqad87
Newbie
Posts: 2
Thanks: 1
Registered: 26-09-2017

Re: £50 cash back?

Hello,

I have a similar query, I was promised a £50 cash back when I subscribed on the 6th of September, but I haven't been sent an email even though my service has been up and running for more than 10 days.

 

Would you look into this for me please? 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 4,153
Thanks: 863
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Registered: 21-04-2017

Re: £50 cash back?

Hi there @abdqad87

It doesn't look like your account was signed up under a cashback offer however from reviewing your account I have decided to escalate this to our marketing team to review further. We'll be in touch within 5 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: £50 cash back?

@abdqad87

Just to echo on here with what I updated your ticket with. Our Marketing team have advised they will honour your cashback.

We'd expect your ?50 cheque to be delivered to you within 14 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
abdqad87
Newbie
Posts: 2
Thanks: 1
Registered: 26-09-2017

Re: £50 cash back?

Thanks for escalating this to your marketing team. I had spoken to one of the marketing team members and she seemed adamant that I do not qualify, which I was really surprised about. 

This is to confirm that I have received the cheque and I have you 'Anoush' to thank for it.

Much appreciated

Abdul

Plusnet Help Team
Plusnet Help Team
Posts: 4,153
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Registered: 21-04-2017

Re: £50 cash back?

No problems Abdul, glad to be of assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team