£50 cash back?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: £50 cash back?
£50 cash back?
01-06-2017 10:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi cash back big signs on plusnet website so signed up got welcome letter with user name paid lot of money up front nothing mentioned about cash back if a website is using enticements why are they not mentioned in the welcome email do they follow through with payment or do you have to contact the ombudsman for advice if something is advertised does that come under trade description act
Re: £50 cash back?
01-06-2017 11:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the forum
Taken from here; https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/#how-to-claim
How do I claim my Plusnet Rewards?
If you've signed up to a cashback or Multi-Choice voucher offer, you can claim your Plusnet Reward in just a few easy steps:You'll get an email sent to the address you provided when you signed up. You'll normally receive your Plusnet Reward email within 10 working days of your first service being up and running.
Open the email and click on the link - it's valid for two months from the date we sent it. You'll then be directed to an online form. Fill in your details into this form and then click 'submit'.
You'll then see a confirmation screen - your Plusnet Reward is on its way!
You should receive your reward within 30 days of receiving confirmation it's on its way. It will be sent either via post or email, depending on the type of reward.
Hope this helps
Kind Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: £50 cash back?
02-06-2017 2:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the community forums @bill59.
I've checked your account and at the time when you signed up, we don't appear to have had any cashback offers against our Fibre packages. As far as I can see, there is no cashback due on your account.
Did you sign up directly through our website?
Re: £50 cash back?
02-06-2017 7:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i know what i saw on your plusnet website but when i made the order i started on line but then phoned to make the order as i had a query about the 300 international calls
Re: £50 cash back?
03-06-2017 9:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@bill59 wrote:
i know what i saw on your plusnet website
I'll chase this up with our Marketing team, however our records for cashback offers don't show any fibre cashback offers at the time you signed up. The only cashback offers showing on the list at the time you signed up were against ADSL packages.
@bill59 wrote:
but then phoned to make the order
Did you discuss cashback on the call at all? Generally when we advertise cashback online, these are online offers.
Re: £50 cash back?
04-06-2017 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yeah unfortunately what their website says never seems to be the actual case. Everytime I log into my account I get a message about my service and what happens next but apparently that is false, yet there it is everytime I log in. Like unless I looked into it rather than just go by what they say and advertise when signing up I may have noticed that what they advertise is false
Re: £50 cash back?
05-06-2017 12:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@bill59 - I've listened to your sales call, and no cashback was discussed. Unfortunately, in light of this we won't be able to provide you with cashback. Apologies for any disappointment caused.
@csutherland13 - Sorry to hear that, mind PMing me a copy of the message you receive?
Re: £50 cash back?
26-09-2017 12:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
I have a similar query, I was promised a £50 cash back when I subscribed on the 6th of September, but I haven't been sent an email even though my service has been up and running for more than 10 days.
Would you look into this for me please?
Thanks
Re: £50 cash back?
02-10-2017 3:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there @abdqad87
It doesn't look like your account was signed up under a cashback offer however from reviewing your account I have decided to escalate this to our marketing team to review further. We'll be in touch within 5 working days.
Re: £50 cash back?
04-10-2017 11:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just to echo on here with what I updated your ticket with. Our Marketing team have advised they will honour your cashback.
We'd expect your ?50 cheque to be delivered to you within 14 days.
Re: £50 cash back?
11-10-2017 2:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for escalating this to your marketing team. I had spoken to one of the marketing team members and she seemed adamant that I do not qualify, which I was really surprised about.
This is to confirm that I have received the cheque and I have you 'Anoush' to thank for it.
Much appreciated
Abdul
Re: £50 cash back?
11-10-2017 2:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page