It looks like your order is stuck within our supplier systems.
I can see our support team have raised an Escalation to BTwholesale, and they've raised a bridge case. This is basically a request with a back end team to manually progress the order.
We should have an update by Monday. Apologies for the inconvenience caused.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.