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30 days and still no internet

Konst07
Newbie
Posts: 1
Registered: 12-10-2017

30 days and still no internet

Just curious if anyone else is experiencing the same issue. An engineer came on 13th September and I'm still offline today. Every time I ring up I get told that they are waiting for an update from a supplier. I want someone to explain the exact hold up and why 3 engineers can't seem to get me connected. I'm getting very frustrated and I'm starting to think that I'll never get online. I explained that I work from home and need Internet. I've had to buy a mifi and a data sim so I can work which is costing me a fortune. Can someone give me some reassurance of what is happening? Is this a normal timescale?
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: 30 days and still no internet

It looks like your order is stuck within our supplier systems.

I can see our support team have raised an Escalation to BTwholesale, and they've raised a bridge case. This is basically a request with a back end team to manually progress the order.

We should have an update by Monday. Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team