3 weeks and waiting
Order placed on 27 September for broadband and phone service. Has a letter from BT dated 28 October giving a switch date of 11 October - all seemed straightforward.
Then, on 03 October I got a PlusNet message to say switch would happen on 17 October. Disappointed, but would still mean getting it done within 3 weeks. 17 October came and went, nothing happened and I heard nothing from PlusNet.
On 19 October, I tried Twitter, (on-line chat never available) and finally a 40 minute on hold call, only to be told that the PlusNet order had failed on 03 October, and they couldn't proceed without BT clearing the original switch. So now, 3 weeks have passed, only means of contact is a phone line with up to an hours wait, and the distinct feeling that nobody is doing anything.
All the marketing about award winning service is laughable. This is the worst example I have come across in a long time.