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28 days since"welcome"...

cordyline
Hooked
Posts: 8
Registered: 2 weeks ago

28 days since"welcome"...

and still no router. My time with previous provider ran out 5 days ago. Really poor. Can I cancel? First payment has been taken.
10 REPLIES 10
cordyline
Hooked
Posts: 8
Registered: 2 weeks ago

Re: 28 days since"welcome"...

Had Plusnet reply saying since 20 April have had phone/internet available. A bit difficult that when I still have no router, and phone line is still dead.
jab1
Seasoned Hero
Posts: 6,833
Thanks: 2,317
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Registered: ‎24-02-2012

Re: 28 days since"welcome"...

If I'm thinking of the correct thread, @cordyline , that message was to the OP, not you.

John
cordyline
Hooked
Posts: 8
Registered: 2 weeks ago

Re: 28 days since"welcome"...

Better the devil you know comes to mind.... Plusnet ****ING h**l
jab1
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Posts: 6,833
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Registered: ‎24-02-2012

Re: 28 days since"welcome"...

Huh Don't understand - although I appreciate you are not happy.

John
cordyline
Hooked
Posts: 8
Registered: 2 weeks ago

Re: 28 days since"welcome"...

Who are you? You're mixing me up I think.
jab1
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Posts: 6,833
Thanks: 2,317
Fixes: 72
Registered: ‎24-02-2012

Re: 28 days since"welcome"...

Me? - just a long-time Community member. And who am I 'mixing you up' with?

John
Mustrum
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Registered: ‎13-08-2015

Re: 28 days since"welcome"...

@jab1  I think you are mixing up threads, the OP is confusing people by posting the same info on this and another thread.

jab1
Seasoned Hero
Posts: 6,833
Thanks: 2,317
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Registered: ‎24-02-2012

Re: 28 days since"welcome"...

@Mustrum I'm not, but the OP is - the one s/he thinks tells them they have been 'connected since 20/4/2021' is this one: https://community.plus.net/t5/My-Order/When-will-my-broadband-be-activated/m-p/1804275#M18595

John
Mustrum
Community Veteran
Posts: 2,481
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Registered: ‎13-08-2015

Re: 28 days since"welcome"...

@jab1  ah ok, sorry yes, re read that thread and see what you mean now.

 

@cordyline  have you looked in the member centre for tickets to see what is happening with your order, or followed your own advice and phoned up to ask?

cordyline
Hooked
Posts: 8
Registered: 2 weeks ago

Re: 28 days since"welcome"...

My order tracker says phone line is up and running (it's not). And internet is being processed.