28 days since"welcome"...

[#1]

and still no router. My time with previous provider ran out 5 days ago. Really poor. Can I cancel? First payment has been taken.

[#2]

Had Plusnet reply saying since 20 April have had phone/internet available. A bit difficult that when I still have no router, and phone line is still dead.

[#3]

If I'm thinking of the correct thread, @cordyline , that message was to the OP, not you.

[#4]

Better the devil you know comes to mind.... Plusnet ****ING h**l

[#5]

Don't understand - although I appreciate you are not happy.

[#6]

Who are you? You're mixing me up I think.

[#7]

Me? - just a long-time Community member. And who am I 'mixing you up' with?

[#8]

@jab1  I think you are mixing up threads, the OP is confusing people by posting the same info on this and another thread.

[#9]

@Mustrum I'm not, but the OP is - the one s/he thinks tells them they have been 'connected since 20/4/2021' is this one: https://community.plus.net/t5/My-Order/When-will-my-broadband-be-activated/m-p/1804275#M18595

[#10]

@jab1  ah ok, sorry yes, re read that thread and see what you mean now.

@cordyline  have you looked in the member centre for tickets to see what is happening with your order, or followed your own advice and phoned up to ask?

[#11]

My order tracker says phone line is up and running (it's not). And internet is being processed.