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28 days and still waiting for switch to fibre

malgrant
Interested
Posts: 1
Registered: ‎03-06-2019

28 days and still waiting for switch to fibre

Agreed new contract by phone 6/5/19 involving switching from 'John Lewis' package to a 'fibre/phone one, and paid for the first months usage. I received 'welcome' letter on 8/5, then a few days later the new router with an instruction to await a message confirming my phone line was switched and the 'fibre' connection was ready. Then............nothing!!. All my account says is ' your order is being processed '. Can anyone suggest how I can move this on without spending half a day on the 'help-line ?

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,422
Thanks: 6,252
Fixes: 1,453
Registered: ‎11-01-2008

Re: 28 days and still waiting for switch to fibre


Moderators Note


This topic has been moved from Fibre to My Orders

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Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: 28 days and still waiting for switch to fibre

Hi @malgrant

 

Thanks for getting in touch and I am sorry that you have been waiting for more information on your order.

I have taken a look into this and have updated you further on the active ticket on your account here

 

If you need any further assistance please feel free to get back in touch.