28 days and still waiting for switch to fibre

[#1]

Agreed new contract by phone 6/5/19 involving switching from 'John Lewis' package to a 'fibre/phone one, and paid for the first months usage. I received 'welcome' letter on 8/5, then a few days later the new router with an instruction to await a message confirming my phone line was switched and the 'fibre' connection was ready. Then............nothing!!. All my account says is ' your order is being processed '. Can anyone suggest how I can move this on without spending half a day on the 'help-line ?

[#2]

Moderators Note

This topic has been moved from Fibre to My Orders

[#3]

Hi @malgrant

Thanks for getting in touch and I am sorry that you have been waiting for more information on your order.

I have taken a look into this and have updated you further on the active ticket on your account here

If you need any further assistance please feel free to get back in touch.