Hi,
I'm currently two months into an endless cycle with Plusnet of trying to have my Fibre connecting activated, receiving a projected activation date, and having it pass without a word from Plusnet. There are many painful details to this ordeal but long story short, fibre capacity was not available in my area even though I was initially sold the contract.
After much back and forth, failed installation attempts by Openreach etc, BT finally installed additional fibre capacity at our cabinet and we were given a new date for the fibre to be turned on for yesterday (7th November). The provisioning team had set up 2way sms contact and explicitly said that they would contact me at the end of the day with an update. Nothing. I can now see on the DSL checker that there is a waiting list for fibre, but this is unacceptable as had clearly reached the top of the list and had an activation date confirmed.
I have no idea how to get out of this cycle and as the only way of contacting the provisioning team is consistently holding for over an hour on the phone, there is virtually no way of contacting them. I have spent over 10 Hours on the phone to Plusnet since taking out my contract in September, and still have no service with no responses to my written communication.
Is there any way I can get firm answers, and get the fibre finally up and running! I'd switch to Virgin in a heartbeat but my hands are tied with only BT lines on my street.
Please help!
