19th May signed up but nothing since.

[#1]

Hi,

   Signed up on 19th May but apart from current provider of the line sending an email saying sorry to see you leaving us Ive had nothing from plusnet apart from the confirmation of the order letter.

Ive checked online and it seems that its just waiting ?

I did try the chat but as you can guess "not available".

If this is the sort of service im going to get (we'll do you proud) maybe im best cancelling and we can stay with the old provider.

Sue

[#2]

Well this is a suprise, Ive just had an email from Plusnet saying Ive ordered a Router and they will contact me once it's been dispatched and will take 3-5 days.

I just wonder why this was not ordered earlier?.

I asume im going to have to wait another 10 days or so to be conected then?

Sue

[#3]

Hello @sueedwards that was me, dispatching your router I am just currently updating a ticket on your account.

If you can please bear with me for 10 minutes whilst I type this up or if you prefer I can contact you on phone to discuss the matter further?

Kind regards.

[#4]

Hi Dumbledore,

                        Thanks for the update, all I wanted was to know what was going on.

As you have it all in hand that's good enough for me.

Thanks

Sue

[#5]

Hello @sueedwards

Thank you for your patience and understanding.

I have responded to your query via a ticket. You can view this ticket by Clicking Here

Should you require any further assistance, please feel free to get back in touch with us.

Many thanks.
 

[#6]

Hello @sueedwards

I do apologise that link is incorrect.

Please Click Here to view your ticket.

Many thanks.

[#7]

Thanks for the update, I have read the ticket and thats fine.

Once again thanks for your help.

Sue

[#8 · Accepted solution]

Hello @sueedwards It's okay, I am pleased I was able to help you with your query

Hope you have a lovely day.

- Wakas

[#9]

Hi,

    Its all gone nuts lol.

My line went off and I got a text to say my phone number will be changed YESTERDAY so called the new number and its live but obviously I have no Fibre.

I have my own router (Archer VR2800) so have put in the ******@plusdsl.net and my password that I signed up to plusnet with and I get an error.

I assume the Fibre is now being setup?.

I have a Mobile with plenty of data but I don't fancy telling my son hes got no internet.

Sue

[#10]

My O/H has just said its all good and running.

So in less than 4 hrs they have sorted my line and Fibre...Class.

Thanks

Sue

[#11]

Hello @sueedwards It is a lot sooner than I anticipated, but I am pleased to hear you are now connected onto our services

I have updated the ticket on your account. You can view this by Clicking Here

Please comment on the ticket if you are happy with the everything has detailed. Once you have done this notify me on this support channel and I will continue to further assist you with this matter.

Best wishes.