16 days without phone or broadband

[#1]

Changing from TalkTalk to PlusNet. My order was due to complete and the line was disconnected 16 days ago. Still no phone or broadband. I understand that OpenReach need to complete works. Numerous deadlines missed. I cannot chase OpenReach so I am reliant on PlusNet ensuring the work is carried out. Very frustrating. Customer services lovely on phone but I am doing all the chasing. I am expected to do work at home using cloud services but I don't even have a working phone line. 😞

[#2]

Sorry to hear this.

I've reviewed your order and unfortunately the issue is due to the tiepairs at the exchange.

We'll update you as soon as we know more regarding this

[#3]

Thank you Matthew. I understand what the problem is. What I need is a time-bound solution.

[#4]

Thanks for getting back to me.

Unfortunately due to the nature of the issue we can't give an exact timescale.

As soon as we know more we'll update you further

[#5]

I have had an email to say my phone has been connected, thank you. Please could you update me on progress of broadband connection?

[#6]

Hi @ihw

I've checked and both orders have completed. However, the broadband needed manually activating from our side. I've done this for you now, so you should now be able to use your Broadband.

Are you able to confirm whether this is working for you now ?

Kind Regards,

[#7]

Thank you for your help. I am not able to check this at the moment but hoping it will be all okay now.