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12 Days and no Broadband activation!!!

Posts: 1
Registered: ‎28-08-2020

12 Days and no Broadband activation!!!


I have had several supposed activation dates from the 22/08/2020, then on: 

24 Aug 2020 19:41:52

Question 205326884 has been updated
Hello Derek,

Account username: *******

Our Support Team have updated Question 205326884 with the comment shown below.

Dear Mr Penycate,

Thanks for your call today, as discussed your order is due to complete within the next two days and we'll contact you as soon as we're able to give you a confirmation of your orders completing.

Then when this activation failed to happen: 

26 Aug 2020 16:57:41

Good afternoon

I have contacted our supplier and they provided an email address for the escalation team so I have sent an email asking if the review date of 8.9.20 can be expedited.

I will be check for a response tomorrow and give you a call to let you know either way.

Followed by:

27 Aug 2020 14:24:45

Good afternoon

I have left another voicemail to confirm I have had a reply to my email sent to the escalation team with our supplier.

They have confirmed the activation date as 28.8.20.

Please be advised it can take until midnight to complete and once active an automated email will be sent to let you know to connect your router.

And still no activation!!!

Can I cancel this order is I'm not being "done proud".

Very disgruntled.


Posts: 2
Registered: ‎30-08-2020

Re: 12 Days and no Broadband activation!!!

I’m in a similar position. My previous provider has disconnected me because Plusnet were supposed to complete on 17/08. 
I’m seriously regretting signing up and think I should cancel.