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you already have a product change in progress

davefo
Newbie
Posts: 2
Registered: ‎09-09-2015

you already have a product change in progress

Hi, a few days ago I tried to sign up for new 18 month contract at the deal price, I notice I recieved an email confirming the router has been ordered but nothing to tell me the new broadband / phone line package is in progress, my account shows "you already have a product change in progress"  Can you advise if the order is in progress and when my account will be updated?

Many thanks

1 REPLY 1
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,931
Thanks: 418
Fixes: 98
Registered: ‎22-01-2018

Re: you already have a product change in progress

Hiya @davefo

 

Thanks for getting in touch, I appreciate it. 

 

I have looked into this for you and created a ticket here advising what has happened. I will personal resolve this for you, please come back to me on this thread once you have updated the ticket with the requested information. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team