wrong bill amount after product change

[#1]

Hello, can someone look into my account.  I upgraded my account couple month ago. it was on offer online 13pound a montt for unlimited fiber extra + landline for 18 month.  Last month i got very large bill and this month i was billed 20.99 for fiber + line rental.

Can someone check it for me?

[#2]

Hi @dvigelis

Thank you for getting in touch with us regarding this. Having reviewed your account it seems like you have since received some support with this issue here

If there is anything else I can look into for you please let me know.

[#3]

Hello.

Yes i got some support from online chat. But i am not happy with outcome of it.

I was charged wrong two months. First month i can't say exactly how much because it is not i full month . But second month i am charged 38.73 instead of 30.73 and they returning me only 6.75.
My calculation does it adds up. Its clearly must be more credit that 6.75

[#4]

Hi @dvigelis

Sorry to hear that you did not get the support you required. I have now reviewed the bills on your account and I believe I have now resolved this issue for you. You can view information on the action I've taken on the support ticket here

If you have any questions or concerns please feel free to get back to me.

[#5]

Thank you. That's looks correct now.

[#6]

Glad I've been able to help. However, if you do have any questions or if there's anything that you feel needs looking over please get back to me