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why dose plusnet make false statements

errors
Newbie
Posts: 1
Registered: 28-09-2016

why dose plusnet make false statements

when i telephone to make a one off payment an announcement says that you must pay on line at https://www.plus.net/pay as payment can not be taken over the phone ++ but this link dose not work ++

when i have made a payment over the phone i get this "

  For future reference, You can safely and securely make your payment online at Make Payment Online

" but this link dose not work

 

so what is plus net playing at Huh

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: why dose plusnet make false statements

Hello there,

I believe the link only works if you click on it when you have an outstanding balance and are logged into the Member Centre.

Let us know if you still can't make a payment online if there is something outstanding

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support