why am i recieving letters from oriel when i dont owe!!!
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why am i recieving letters from oriel when i dont owe!!!
23-10-2018 9:29 AM
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and also while im on here since ive gone from normal broadband to fibre the speed and range is [-Censored-] [-Censored-] [-Censored-]
Re: why am i recieving letters from oriel when i dont owe!!!
23-10-2018 9:34 AM - edited 23-10-2018 12:41 PM
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The official complaints procedure is here https://www.plus.net/help/legal/complaints-code-of-practice/ and I would suggest getting a complaint in quickly. Use the web form option from that link not the phone or chat as you need a paper trail.
For more information on your legal rights and how to progress a complaint, have a read of https://www.stepchange.org/debt-info/your-rights/disputing-debts-with-creditors.aspx
And a complaint letter template helper can be found at https://www.citizensadvice.org.uk/consumer/template-letters/letters/problems-with-services/letter-to...
Add link to Citizens Advice Bureau complaint letter template generator
Re: why am i recieving letters from oriel when i dont owe!!!
23-10-2018 9:39 AM
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Re: why am i recieving letters from oriel when i dont owe!!!
23-10-2018 9:43 AM
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As @SpendLessTime has suggested, you need to establish a firm paper trail to avoid potential problems downtrack.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: why am i recieving letters from oriel when i dont owe!!!
23-10-2018 11:36 AM
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What I have suggested would take 5 minutes and is all online. You need to get it all in a complaint to see it fixed.
The complaint will get Plusnet moving and reduce the stress on yourself (now and in the future). It will also set a deadline of 8 weeks after which you can take them to the Ombudsman if it isn't sorted.
Just state in the complaint that all correspondence must be in writing on the online complaint ticket. You can paste in the previous dealings too, to strengthen your case.
Re: why am i recieving letters from oriel when i dont owe!!!
23-10-2018 12:35 PM
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I'm really sorry to hear about the issues you've had.
If possible can you PM me a image of the letter you've received so we can take this up with the relevant people?
With regards to the connection issues you're having I've fully tested your line and that's not showing any issues with your router being connected at the maximum speeds possible for the package your on.
Based on what you've said about the range being poor I'm assuming you mainly connect over Wi-Fi?
If so we'd recommend going through the steps shown here to see if they help. Let us know how you get on
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