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wheres the help assistant tab gone in manage your account

FIXED
hooverman
Rising Star
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Registered: ‎21-12-2012

wheres the help assistant tab gone in manage your account

just logged on to my account to view my previous tickets via the help assistant  ,to find the tab has disappeared ,have you moved it,  Its my only digital record of my current issue with LRS although Ive keeped a backup in paper and on my drive ,me being cynical wether theres any motive to remove the help assistant tab, so If plusnet has moved it somewhere else than the account page could someone please tell me

32 REPLIES 32
jab1
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Registered: ‎24-02-2012

Re: wheres the help assistant tab gone in manage your account

@hooverman Thanks for that heads-up!! Looks to me like PlusNet are getting ready to shut up shop - the link was there earlier this morning.

And no, I can't find it anywhere else.

John
198kHz
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Re: wheres the help assistant tab gone in manage your account

Direct URL still works -

https://www.plus.net/wizard/?p=search


The Internet gave us access to everything; but it also gave everything access to us.
James Veitch


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jab1
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Re: wheres the help assistant tab gone in manage your account

Maybe, @198kHz , but where do you find that?HuhUndecided

John
198kHz
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Re: wheres the help assistant tab gone in manage your account

Most of the useful PN site links have been bookmarked for some while, as you never know when they might get moved or disappear entirely!  😉


The Internet gave us access to everything; but it also gave everything access to us.
James Veitch


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RealAleMadrid
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Re: wheres the help assistant tab gone in manage your account

Fix

@hooverman  Don't like that, surely it's an error by Plusnet. I have just put the following url in my favourites which gets you to the desired page.

https://www.plus.net/wizard 

jab1
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Re: wheres the help assistant tab gone in manage your account

@198kHz OK - thanks. I think that must be about the only one I've missed.

@RealAleMadrid  Thanks to you, too - now added.

John
hooverman
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Re: wheres the help assistant tab gone in manage your account

thanks @198kHz like jab1  how did you find that, The link worked but they seem to making it more difficult to manage your account, I dont know if its covid or a bad billing system or a combination of both

198kHz
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Re: wheres the help assistant tab gone in manage your account


@hooverman wrote:

thanks @198kHz like jab1  how did you find that,


Quite likely I wouldn't have been able to find it if I'd tried.

Ever since signing up in 2008, I've found the PN site to be not user friendly, non-intuitive and hard to navigate. Quite often things are moved or apparently disappear.

Hence, I've bookmarked in my browser every useful page encountered over the years.


The Internet gave us access to everything; but it also gave everything access to us.
James Veitch


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jgb
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Registered: ‎01-08-2007

Re: wheres the help assistant tab gone in manage your account

Cannot even log in to my dashboard now - just a whirring timer.. It was OK this morning. No doubt another "improvement" to the customer experience by Plusnet!

jab1
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Re: wheres the help assistant tab gone in manage your account

@jgb I noticed it was taking a while earlier this morning, but I got there - eventually! I suspect some management genius has decided it is a good idea to carry out major modifications to the platform at the busiest time of the day!Crazy

John
jgb
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Re: wheres the help assistant tab gone in manage your account

@jab1  Well, 15 minutes and counting even to load the log in page! I suspect some genius has borked it.

hooverman
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Registered: ‎21-12-2012

Re: wheres the help assistant tab gone in manage your account

thanks to you @198kHz and @RealAleMadrid  that i was able to view my tickets but only because fo your foresight ,I only hope this is temporary else I will not be the only one asking ,I have bookmarked the page , I could hazard a guess why the help assistant has been dropped but would like to give Plusnet the benefit of doubt and hope its an error

jgb
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Re: wheres the help assistant tab gone in manage your account

@hooverman 

I've asked Mads (on another thread I opened on Feedback  about the lack of a ticket raising tab in the Compaints code-  https://community.plus.net/t5/Plusnet-Feedback/Plusnet-Complaints-by-Ticket/m-p/1776350#M86943 ) what is going on with the help assistant link. We shall see if there is a reply.

@jab1 Finally got the log in page after 22 Minutes!

jab1
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Re: wheres the help assistant tab gone in manage your account

@jgb -As I still suspect, they are doing major code changes at the totally wrong time of day - without advising the customers!!!Ticked_off

John