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wheres my discount gone?

ginisdad
Dabbler
Posts: 18
Thanks: 2
Registered: ‎05-12-2013

wheres my discount gone?

hi, when I renewed a year ago I was forced into a 2 year contract for being a good customer but with a £3.99 a month discount. I have recently paid for lrs for the second year but was annoyed to find my discount has gone from the broadband part of my bill, now when I agreed to a 2 year contract I expect offers to last the full term agreed not some sneaky back hand way of extracting more money out of loyal customers hoping they wont notice (no notification this would happen either) I didn't try to renew a better deal when prices increased recently happy to pay the extra pound plusnet was asking for for what I thought was a decent service but this has made me so angry I wish I had left,

            somebody sort this out please

6 REPLIES 6
Plusnet Alumni (retired) OllieC
Plusnet Alumni (retired)
Posts: 799
Fixes: 45
Registered: ‎23-01-2018

Re: wheres my discount gone?

Hi @ginisdad,

 

I'm sorry to hear the broadband discounts coming to an end have come as a shock for you.

Although we don't make customers aware when the contract ends we specify how long a contract would be when it's initially taken and what the price would go up to there after.

Having said that, if you give COT a call they can discuss what discounts are available for you moving forwards.

 

They can be reached on:

 

0800 013 2632

Hours:
Opening
Monday - Friday 8AM-8PM
Saturday - 9AM-7PM
Sunday - 9AM-6PM

Thank you. 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
ginisdad
Dabbler
Posts: 18
Thanks: 2
Registered: ‎05-12-2013

Re: wheres my discount gone?

Thanks for the text Ollie, Thursday afternoon between 2 and 4 would be ok for a call back or call my mobile anytime

      look forward to the call thank you

Plusnet Help Team
Plusnet Help Team
Posts: 14,820
Thanks: 394
Fixes: 107
Registered: ‎27-04-2007

Re: wheres my discount gone?

Thanks for getting back to us, I'll make sure Ollie is aware that you've replied. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Alumni (retired) OllieC
Plusnet Alumni (retired)
Posts: 799
Fixes: 45
Registered: ‎23-01-2018

Re: wheres my discount gone?

Hi @ginisdad,

 

Thank you for getting back to us.

 

I have arranged this call for you between 2-4 to discuss in more detail.

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
Highlighted
ginisdad
Dabbler
Posts: 18
Thanks: 2
Registered: ‎05-12-2013

Re: wheres my discount gone?

well don't I feel stupid it turns out the 2 year contract started 2 years ago not 1 like I thought, so my apologies for the rant,:embarrassed:

I will be in touch to sort out new contract

Plusnet Alumni (retired) OllieC
Plusnet Alumni (retired)
Posts: 799
Fixes: 45
Registered: ‎23-01-2018

Re: wheres my discount gone?

Thanks for getting back to us @ginisdad.

 

Please don't worry about it and we're always here to help should you need us.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team