where can i check my actual package as i am sure i have been overcharged
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where can i check my actual package as i am sure i have been overcharged
26-08-2021 10:56 AM
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Hello, i have searched my account but can not see where there is an actual description of what my package is. i a sure i have been overcharged
Re: where can i check my actual package as i am sure i have been overcharged
26-08-2021 11:17 AM
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Welcome to the forums, @chez41 . You should have received an email when you agreed the contract which would detail your agreement. Note there has recently been a across the board RPI+3.9% increase.
Re: where can i check my actual package as i am sure i have been overcharged
26-08-2021 11:17 AM
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You should have received an email when you signed up with details of prices etc. The email will also be replicated in the closed tickets/service notices on your account which you should be able to access, once signed in, via this link~:
https://www.plus.net/wizard/?p=search
Re: where can i check my actual package as i am sure i have been overcharged
26-08-2021 1:05 PM
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Thanks for your post @chez41 and welcome to our Community Forums.
I'm sorry for the confusion. I've just looked into this for you and dropped you an email under the ticket ref 217430779
Let us know if you've got any further queries.
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