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whats going on?

hhonda
Newbie
Posts: 3
Registered: ‎10-12-2018

whats going on?

im getting speeds of 14 mbps for £29.45 a month unlimited fibre, and this has gone up from £25.99? its supposed to be fixed? im seeing cheaper deals for faster speeds on there website and tv???

29/11/2018
£29.45
29/10/2018
£29.07
01/10/2018
£25.99
28/08/2018
£25.99
6 REPLIES 6
dvorak
Moderator
Moderator
Posts: 25,099
Thanks: 4,585
Fixes: 1,167
Registered: ‎11-01-2008

Re: whats going on?


Moderators Note


This topic has been moved from Broadband to My Account / Billing 

 


 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Chris
Legend
Posts: 17,724
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: whats going on?

29/11/2018
£29.45
29/10/2018
£29.07
01/10/2018
£25.99
28/08/2018
£25.99
The variation in your invoices suggests call charges or similar. If you look at your bill online you should see what you're being charged for and this should shed some light on this.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: whats going on?

Hello @hhonda

 

I am deeply sorry for the confusion caused with your invoices.

 

I have looked into your account and responded to your query via a ticket. You can view this by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Best wishes.

hhonda
Newbie
Posts: 3
Registered: ‎10-12-2018

Re: whats going on?

be good if i actually could access that part of my account

 

https://www.plus.net/my.html?action=mybillsandpayments

 

plus what about my internet speed? its showing on your adverts you should be providing much faster speed at this cost?

hhonda
Newbie
Posts: 3
Registered: ‎10-12-2018

Re: whats going on?

im getting 14

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,199
Thanks: 467
Fixes: 127
Registered: ‎27-04-2007

Re: whats going on?

Hi there, what's happening when you try to access that page? Also can you let us know if you were connected over WiFi or a wired connection when you noticed those speeds? - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team