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what a way to treat customers

stabilo
Newbie
Posts: 3
Thanks: 1
Registered: ‎06-11-2018

what a way to treat customers

I am not  just out of contract on my Broadband  - and now find my bill gone from around £21 a month to around £37 a month

almost £450 a year for a phone with evening and weekend package and 2.5mb broadand 

 

 

3 REPLIES 3
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: what a way to treat customers

 

Hi @stabilo

 

Thanks for getting in touch.

 

When you initially signed up for your services, we will have provided you with a breakdown of the costs you should expect both during and after your contract duration - if you're now out of contract, it is likely that the cost of your services has risen in line with that breakdown. Our Customer Options Team will be happy to discuss a new deal on 0800 328 4624 at your convenience.

 

Best wishes

 

Dave

stabilo
Newbie
Posts: 3
Thanks: 1
Registered: ‎06-11-2018

Re: what a way to treat customers

Thats the rub Dave i now move to another provider for a better deal and you lose another loyal customer !

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: what a way to treat customers

I'm sorry to hear you're now looking at moving your service to another provider.

 

Our Customer Options Team would be more than happy to discuss a contract renewal with yourself should you chose to stay with ourselves.

 

Thanks

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 Alice Baillie
 Plusnet Help Team