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waiting 1 week for a premises move date

Posts: 14
Thanks: 1
Registered: ‎02-09-2019

waiting 1 week for a premises move date

1 week ago I phoned to arrange a premises move (Business Broadband)


I was told within 24 hours I would get a confirmed installation date at the new address.


No update has been received, now 1 week has passed!!!


I have tried to phone but wait so long that it just gets cut off, I spotted another forum post with a similar issue the staff member said "you contact our House Moves Team directly on 0800 432 0080" I tried this. It was answered after "only" waiting on hold for 30 mins to be told its not the right number for moves.


I'm leaving the old address in a few days, maybe I should cancel my DD until you are able to provide a service?


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