cancel
Showing results for 
Search instead for 
Did you mean: 

upgrade to fibre and migrate landline

FIXED
nduli
Interested
Posts: 2
Registered: ‎28-07-2021

upgrade to fibre and migrate landline

i'm considering upgrading my plusnet broadband to fibre and at the same time moving my landline from BT to plusnet. i looked at the offers, selected a fibre package, then added a call package. is that all i need to do for the BT landline to be migrated? How likely is it that i'll keep my phone number we've had the number for 40+years and important we keep it  

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,263
Thanks: 9,193
Fixes: 1,478
Registered: ‎21-04-2017

Re: upgrade to fibre and migrate landline

Thanks for looking at upgrading with us @nduli 

As an existing customer if you move your phone to us, we’ll automatically retain your number as we’ll be providing broadband on it already.

Feel free to post back once you’ve put the changes through and we’ll be happy to keep an eye on it Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
nduli
Interested
Posts: 2
Registered: ‎28-07-2021

Re: upgrade to fibre and migrate landline

thanks, so in order to move the phone i just need to add a phone package to my broadband upgrade?

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,263
Thanks: 9,193
Fixes: 1,478
Registered: ‎21-04-2017

Re: upgrade to fibre and migrate landline

Fix

Yep that’s right. We’d then normally upgrade you to fibre first then transfer your phone across afterwards. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team