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upgrade offer for existing customers
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- Re: upgrade offer for existing customers
upgrade offer for existing customers
21-02-2014 1:28 PM
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I am existing customer for 2 years now and my latest contract ends within 30 days! SO obviously, I am shopping around for the best offer for upgrading my line from ADSL to fibre optic and found your latest deals on http://www.plus.net/home-broadband/
The unlimited fibre optic would be ideal but unfortunately ends in 4 days 10 hours. However, if I go to members portal to upgrade to this package this, it shows no offers and only the full ticket price for this package.
I am happy to stay with Plusnet and would like to take this offer while its available. failing that I will have to put in my 30 days notice to leave and go with another supplier!
Can anyone advise?
Needless to say I did try to call customer services but after 8mins waiting to get through to anyone on my mobile I had to cut the call and the lines are always busy when I finish work with waiting times between 8-15 minutes...
The unlimited fibre optic would be ideal but unfortunately ends in 4 days 10 hours. However, if I go to members portal to upgrade to this package this, it shows no offers and only the full ticket price for this package.
I am happy to stay with Plusnet and would like to take this offer while its available. failing that I will have to put in my 30 days notice to leave and go with another supplier!
Can anyone advise?
Needless to say I did try to call customer services but after 8mins waiting to get through to anyone on my mobile I had to cut the call and the lines are always busy when I finish work with waiting times between 8-15 minutes...
Message 1 of 7
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Re: upgrade offer for existing customers
21-02-2014 1:53 PM
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The only way to get a "special offer" is to to ring customer options, explain your situation, and see what they can offer you .
(0845 140 6002 / 0330 123 9197 - Monday to Friday: 9.00am - 8.00pm - Saturday: 9.00am - 5.30pm)
Kind Regards
Mike
(0845 140 6002 / 0330 123 9197 - Monday to Friday: 9.00am - 8.00pm - Saturday: 9.00am - 5.30pm)
Kind Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Message 2 of 7
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Re: upgrade offer for existing customers
21-02-2014 1:57 PM
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just wish they did a Ring back service like British gas!
Message 3 of 7
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Re: upgrade offer for existing customers
21-02-2014 3:04 PM
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comes to something when just tried again on the phone number and instantly says a call wait time of 15 minutes....really?
surely in this day and age, existing customers can email sales/accounts for an answer.... if forum moderators can reply why can't the rest of the sales team....
surely in this day and age, existing customers can email sales/accounts for an answer.... if forum moderators can reply why can't the rest of the sales team....
Message 4 of 7
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Re: upgrade offer for existing customers
21-02-2014 3:43 PM
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What?
Quote from: pantsman28 if forum moderators can reply why can't the rest of the sales team....
Forum moderators are generally customers, just like you.
Message 5 of 7
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Re: upgrade offer for existing customers
21-02-2014 3:56 PM
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and no moderator had replied.. up until at least
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 6 of 7
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Re: upgrade offer for existing customers
21-02-2014 4:12 PM
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Hi pantsman28,
As Mike previously stated in this thread: you would need to speak to our Customer Options team to discuss what offers are available to you if you upgraded to fibre. I can confirm that the numbers and opening times that Mike has outlined are correct.
As Mike previously stated in this thread: you would need to speak to our Customer Options team to discuss what offers are available to you if you upgraded to fibre. I can confirm that the numbers and opening times that Mike has outlined are correct.
Message 7 of 7
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