I joined Plusnet in early March and after initial problems contacting them because I'm currently abroad, I was happy with their service. Until yesterday that is when they cancelled my contract, deleted my account and once again left me unable to contact them. A phone call to UK from here is ridiculously expensive and after initially signing up I discovered that I could neither email nor message them from overseas so I sent a cancellation request well within the 14 day grace period. Unfortunately as I did this via the support wizard rather than a phone call, it was ignored and the service went live March 16th. I eventually had to compose a letter to them, email it to my UK address, have my son print it and snail mail it to them to point out I did not want the contract and they subsequently agreed to renegotiate it on the terms that after 12 months we could change the account holder to my son who is normally resident in UK. Despite this agreement, the account has now been cancelled "as I requested" 9 weeks previously! What do I do now? My children in UK are working from home and this is a huge disaster for them, they cannot contact their employer, nor their clients, nor us, and vice versa. I now have no plusnet account so cannot even message them. Does anyone read these boards? How is it legal for big companies to hide their email address yet they prefer to email customers rather than send bills by post.
