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unhappy new customer

Posts: 1
Registered: ‎12-01-2015

unhappy new customer

I signed up for fibre broadband with plusnet nearly 3 weeks ago due to the service recently becoming available in my area. The engineer was due to visit today and the router hadn't arrived, so I phoned support only to be told the visit had been cancelled due to my phone line being incompatible. I have received no notifications since being told on the 23rd of December that an engineer would visit today. Every provider I checked online were offering this service based on my phone number. Had I not phoned support I'd have been waiting around all day for nothing. I've now been told I'll need to wait a minimum of 24 hours to find out what is going on, I'm extremely unimpressed by this.
Posts: 73
Registered: ‎06-08-2014

Re: unhappy new customer

Hi madankle,
I'm really sorry about that.  I have put a note on your account to chase it with our suppliers first thing in the morning and as soon as I know anything at all, I will be in touch.  I am sorry about the delay.
Kind regards