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underestimated usage

scubabeaver01
Dabbler
Posts: 21
Registered: 29-07-2011

underestimated usage

When I joined Plus net I underestimated our usage, last month I paid for extra usage but can,t find the facility again, can I therefore change plans before my next billing
3 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: underestimated usage

Payment for over-usage is automatic. You can limit what extra you pay via the Manage My Usage screen under connection settings on the portal. If you set it to 0 you won't pay extra but will be speed limited should you go over your allowance.
Product changes happen on the next billing date, so even if you requested the change now, it will not happen until then. You would still be liable for any over-usage charges this month should that happen.
Not really sure what your poll is for?  Huh
scubabeaver01
Dabbler
Posts: 21
Registered: 29-07-2011

Re: underestimated usage

Thanks Peter got the info I need now. I posted this on the wrong section. Apolagies
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: underestimated usage

Poll removed