unable to make payment
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unable to make payment
15-01-2019 11:07 AM
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Hi
so i setup direct debit payments with the agent i spoke to but i recived a email saying payment not made i log in and see that payment hasnt been made and no direct is setup so i proced to make payment but then for some reason plusnet webpage just crash's. now i carnt even log in with getting a connection issue but every other website works fine i carnt make payment because the webpage just crashed on me.
This page isn’t working www.plus.net is currently unable to handle this request.
HTTP ERROR 500
is one i get
Re: unable to make payment
15-01-2019 11:12 AM
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now iv managed to make payment i have had 2 payments taken from my account i presume first one was when webpage crashed but the acount still stated i owed the money so payed again and just checked now see 2 payments taken.
Re: unable to make payment
15-01-2019 11:19 AM
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and the page is still stating i havent made payment and its overdue and now im getting
Sorry to interrupt your browsing
You have been brought to this page because we've got an important message about your PlusNet service.
Your last subscription payment could not be taken. As a result, we've put your account on hold until the overdue amount is paid. Until you arrange for this overdue subscription to be taken, you will continue to see this page.
i disconnected and reconnected and still getting this.
Re: unable to make payment
15-01-2019 12:47 PM
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Sorry to hear this.
I've had a look and it looks like this is resolved now?
With regards to the 2nd payment showing on your statement is this just a pending payment or has it actually been confirmed as taken by your bank or building society?
Re: unable to make payment
15-01-2019 12:54 PM
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