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unable to make a payment on-line

Mchohan456
Newbie
Posts: 2
Thanks: 1
Registered: ‎01-04-2020

unable to make a payment on-line

I have been trying to pay overdue payment on line at  www.plus.net/pay  but this give me a error page.

Patyment was supposed to be via direct debit but there is a failuer on Plusnet site, as confirmed by Plusnet during a phone call ealeire this week.

I am concerned that after 14day beyond payment due, i will be blocked and there is no access to the Plusnet team via a phone call.

I can pay bank to bank if you confirm Plusnet bank details or if some one can call me back.

4 REPLIES 4
lauramay81
Newbie
Posts: 2
Registered: ‎02-04-2020

Re: unable to make a payment on-line

iv managed to get someone on phone yopu just have to go through the customer service option not the billing option and have patience

Mchohan456
Newbie
Posts: 2
Thanks: 1
Registered: ‎01-04-2020

Re: unable to make a payment on-line

Thanks Laura...already tried this a number of times but line goes dead after the anouncement on the virus and staff restrictions.

dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: unable to make a payment on-line


Moderators Note


This topic has been moved from Chat to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,901
Thanks: 411
Fixes: 93
Registered: ‎22-01-2018

Re: unable to make a payment on-line

Hello @Mchonan456,

 

I can see that you have been in touch and resolved this. Please get back to us if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team