unable to make a payment on-line
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unable to make a payment on-line
02-04-2020 10:37 AM
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I have been trying to pay overdue payment on line at www.plus.net/pay but this give me a error page.
Patyment was supposed to be via direct debit but there is a failuer on Plusnet site, as confirmed by Plusnet during a phone call ealeire this week.
I am concerned that after 14day beyond payment due, i will be blocked and there is no access to the Plusnet team via a phone call.
I can pay bank to bank if you confirm Plusnet bank details or if some one can call me back.
Re: unable to make a payment on-line
02-04-2020 10:42 AM
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iv managed to get someone on phone yopu just have to go through the customer service option not the billing option and have patience
Re: unable to make a payment on-line
02-04-2020 1:24 PM
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Thanks Laura...already tried this a number of times but line goes dead after the anouncement on the virus and staff restrictions.
Re: unable to make a payment on-line
02-04-2020 1:30 PM
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Moderators Note
This topic has been moved from Chat to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: unable to make a payment on-line
03-04-2020 5:40 PM
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