cancel
Showing results for 
Search instead for 
Did you mean: 

unable to make a payment on-line

Highlighted
Newbie
Posts: 2
Thanks: 1
Registered: ‎01-04-2020

unable to make a payment on-line

I have been trying to pay overdue payment on line at  www.plus.net/pay  but this give me a error page.

Patyment was supposed to be via direct debit but there is a failuer on Plusnet site, as confirmed by Plusnet during a phone call ealeire this week.

I am concerned that after 14day beyond payment due, i will be blocked and there is no access to the Plusnet team via a phone call.

I can pay bank to bank if you confirm Plusnet bank details or if some one can call me back.

4 REPLIES 4
Highlighted
Newbie
Posts: 2
Registered: ‎02-04-2020

Re: unable to make a payment on-line

iv managed to get someone on phone yopu just have to go through the customer service option not the billing option and have patience

Highlighted
Newbie
Posts: 2
Thanks: 1
Registered: ‎01-04-2020

Re: unable to make a payment on-line

Thanks Laura...already tried this a number of times but line goes dead after the anouncement on the virus and staff restrictions.

Highlighted
Moderator
Moderator
Posts: 24,040
Thanks: 4,226
Fixes: 1,081
Registered: ‎11-01-2008

Re: unable to make a payment on-line


Moderators Note


This topic has been moved from Chat to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,193
Thanks: 230
Fixes: 50
Registered: ‎22-01-2018

Re: unable to make a payment on-line

Hello @Mchonan456,

 

I can see that you have been in touch and resolved this. Please get back to us if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team