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unable to contact plusnet off EE mobile

kbkprivate
Newbie
Posts: 1
Registered: ‎17-12-2019

unable to contact plusnet off EE mobile

I've been trying to contact Plusnet for days now off my mobile but every phone number conects me to EE.
numbers I've rang
0345 140 0200
0800 432 0080
0800 028 0282
0800 023 2221
0330 1234 433
0800 432 0200
0800 328 4678
I have even tried web chat. Josef was unhelpful and just kept saying his not trained and to call, knowing I can't and I have no home phone.
I want to discuss my home move but now after this hassle I want to cancel Plusnet order.
If anyone can get Plusnet to call me that would help
2 REPLIES 2
Baldrick1
Seasoned Hero
Posts: 6,173
Thanks: 2,721
Fixes: 182
Registered: ‎30-06-2016

Re: unable to contact plusnet off EE mobile

@kbkprivate 

The Plusnet mobile phone service is run on the EE network so you may have been talking to the right people without realising it. Try again on 0800 432 0200.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,384
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: unable to contact plusnet off EE mobile

Hi @kbkprivate, I am sorry that you are having issues getting in touch.

 

I'm sorry that you are having issues getting in touch, when contacting the number that @Baldrick1 has provided, this should put you through to us. If when calling this number you are still instead reaching EE, this is something you will need to contact them about as it's likely they are routing your calls to them.

 

I have taken a look into your house move and have provided a response with the current status on the open ticket for you here. I have taken ownership of this ticket and will provide an update when we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team