Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
two issues with billing 1 with broadband and the other with home phone
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: two issues with billing 1 with broadband and t...
two issues with billing 1 with broadband and the other with home phone
06-10-2013 4:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have 2 issues
1 I have lost the 3 month discount on my fibre unlimited, I was told I would only be charged £9.99 for first 3 months and last bill was £19.99 for fibre unlimited.
2 I have transferred my home phone to utility warehouse and I appear to still have it active with Plusnet according to my account info.
Can someone at Plusnet please take a look and sort it out please?
1 I have lost the 3 month discount on my fibre unlimited, I was told I would only be charged £9.99 for first 3 months and last bill was £19.99 for fibre unlimited.
2 I have transferred my home phone to utility warehouse and I appear to still have it active with Plusnet according to my account info.
Can someone at Plusnet please take a look and sort it out please?
Message 1 of 4
(1,157 Views)
3 REPLIES 3
Re: two issues with billing 1 with broadband and the other with home phone
08-10-2013 1:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi lotrjw,
Were the discounts offered to you when you signed up for fibre? I can't see any that have been applied at all.
With your phone line, we received no notification of this being taken over from any provider, have they provided you with a new number?
Were the discounts offered to you when you signed up for fibre? I can't see any that have been applied at all.
With your phone line, we received no notification of this being taken over from any provider, have they provided you with a new number?
Message 2 of 4
(488 Views)
Re: two issues with billing 1 with broadband and the other with home phone
10-10-2013 11:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
yes Chris I was offered the discounts when I applied for fibre and no I wasn't offered a new number with the phone service just a switch.
If the phone hasn't gone though properly then I will just stick with Plusnet now and second is there any chance of getting my discount back.
If the phone hasn't gone though properly then I will just stick with Plusnet now and second is there any chance of getting my discount back.
Message 3 of 4
(488 Views)
Re: two issues with billing 1 with broadband and the other with home phone
17-10-2013 4:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The issues are now resolved after talking to customer services.
Message 4 of 4
(488 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: two issues with billing 1 with broadband and t...