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topcashback missing casback

dannystokie
Grafter
Posts: 58
Registered: 02-04-2013

topcashback missing casback

Hi
just a note to say I submitted  a missing cashback claim, because I never received it when I bought FIbre.
Any chance somebody could chase it up?
thanks.
8 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: topcashback missing casback

Hi there,
Have you been through the info here?
http://community.plus.net/forum/index.php/topic,112065.0.html
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dannystokie
Grafter
Posts: 58
Registered: 02-04-2013

Re: topcashback missing casback

Yes ive submitted the claim, but it says waiting for Merchant?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: topcashback missing casback

Hi there,
As per the info it can take a bit more than a fortnight for it to track and I can see you opened your account on the 1st April? We'll be happy to chase it if you've heard nothing by the end of the month (30 days) as per the information on the page Chris linked to.
dannystokie
Grafter
Posts: 58
Registered: 02-04-2013

Re: topcashback missing casback

well ok but it isn't going to show up now as it has marked I visited the page but says I never purchased the broadband.
dannystokie
Grafter
Posts: 58
Registered: 02-04-2013

Re: topcashback missing casback

I have still heard nothing back.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: topcashback missing casback

Hi there,
Sorry to hear that, we'll get that chased up for you. Might not be until tomorrow as the guy who does it isn't in the office at the moment, but as soon as we can we'll let you know.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: topcashback missing casback

Right - that's been chased up and the claim approved from our side Smiley Hope it shows up on TCB for you soon.
dannystokie
Grafter
Posts: 58
Registered: 02-04-2013

Re: topcashback missing casback

Ok, thanks alot, just checked nothing yet but I imagine it takes time for them to pick up on it.