topcashback missing casback

[#1]

Hi
just a note to say I submitted  a missing cashback claim, because I never received it when I bought FIbre.
Any chance somebody could chase it up?
thanks.

[#2]

Hi there,
Have you been through the info here?
http://community.plus.net/forum/index.php/topic,112065.0.html

[#3]

Yes ive submitted the claim, but it says waiting for Merchant?

[#4]

Hi there,
As per the info it can take a bit more than a fortnight for it to track and I can see you opened your account on the 1st April? We'll be happy to chase it if you've heard nothing by the end of the month (30 days) as per the information on the page Chris linked to.

[#5]

well ok but it isn't going to show up now as it has marked I visited the page but says I never purchased the broadband.

[#6]

I have still heard nothing back.

[#7]

Hi there,
Sorry to hear that, we'll get that chased up for you. Might not be until tomorrow as the guy who does it isn't in the office at the moment, but as soon as we can we'll let you know.

[#8]

Right - that's been chased up and the claim approved from our side Hope it shows up on TCB for you soon.

[#9]

Ok, thanks alot, just checked nothing yet but I imagine it takes time for them to pick up on it.