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time for a new house move....:(

warbleeder
Grafter
Posts: 447
Thanks: 1
Registered: ‎04-03-2010

time for a new house move....:(

Time to move house again... Wounder if it will go to plan for a change?
Please no head achs this time
7 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: time for a new house move....:(

Hi warbleeder,
It seems that everything has been arranged and set for your move, give us a nudge if you need anything chasing up.
warbleeder
Grafter
Posts: 447
Thanks: 1
Registered: ‎04-03-2010

Re: time for a new house move....:(

Well so far so wrong ... I gave u two dates two week in advance Wednesday the 15thand Thursday the 16th afternoon
So today I get a text for Monday 13th at morning?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: time for a new house move....:(

Hi Warbleeder,
Looks like it's been altered for you as they're now both showing as due for the 15th in the morning slot between 8am and 1pm - hope that's alright? Sorry for the initial confusion though.
warbleeder
Grafter
Posts: 447
Thanks: 1
Registered: ‎04-03-2010

Re: time for a new house move....:(

Wednesday 15th is fine but on both calls I clearly stated afternoon
On the second call I even told plusnet that the new house is 5ish milies away and as I dont drive I will struggle to get there for 8am
Please.correct this to afternoon and can you please look into the calls
As I would like to know how the staff can get morning and afternoon mixed up?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: time for a new house move....:(

Hi there,
Sorry about the mix-up, it looks like the earliest appointment available was provided. Our provisioning team will be looking to amend this today for you and we'll update your ticket as soon as this is confirmed.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: time for a new house move....:(

Further to the above I can confirm one of our prov agents is on with getting that changed for you now.
warbleeder
Grafter
Posts: 447
Thanks: 1
Registered: ‎04-03-2010

Re: time for a new house move....:(

Just got text messages thank you for your help mat and chris