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this doesn't seem right to me

jollypirate
Newbie
Posts: 3
Registered: 06-10-2016

this doesn't seem right to me

       

QTY ITEM FROM TO PRICE
Total: £39.16
(inc VAT)

*Line items for call charges may not show a 'from' date.
This is due to delayed processing on some calls made during prior billing months.
1 Call charge - 04/10/2016 £17.67
1 Unlimited (Contracted) - Market 2/3 charge 04/10/2016 03/11/2016 £9.99
1 Call Plan charge 04/10/2016 03/11/2016 £3.50
1 Evening and Weekends charge 04/10/2016 03/11/2016 £17.99
1 Offer Code Discount - 1617adsl123 - - -£9.99

 
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: this doesn't seem right to me

Slight clarification

Unlimited is the broadband

Call plan charge is actually evenings and weekends (I think)

Evenings and Weekends - despite the stupid title is actually line rental

Call charges - you can look at the details here https://www.plus.net/plustalk/index.php?page=wlr_itemised_billing&view_bill_date= just change the dates

jollypirate
Newbie
Posts: 3
Registered: 06-10-2016

Re: this doesn't seem right to me

ok line rental = £17.99

actual phone calls =£ 3.50

broadband = £- 9.99 (free)

so what the hell is the 17.67 for ?

we very rarely use our landline, I thought switching would save money but instead it's costing more

 

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: this doesn't seem right to me

The call plan charge of £3.50 would be for your evenings and weekends plan. The call charges of £17.67 would be calls made outside of your plan (you can check your itemised bill online using the link Oldjim provided)
I hope this helps
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
jollypirate
Newbie
Posts: 3
Registered: 06-10-2016

Re: this doesn't seem right to me

Billing period: 04/10/2016 to 03/11/2016 Product: Evening and Weekends
Calls: £1.34
Call Features: £0.00
Line Rental: £17.99
Call Plan: £3.50
TOTAL: £22.83
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: this doesn't seem right to me

The current invoice you received will show additional call charges from September to October, instead of October to November.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff