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this doesn't seem right to me

jollypirate
Newbie
Posts: 3
Registered: 06-10-2016

this doesn't seem right to me

       

QTY ITEM FROM TO PRICE
Total: £39.16
(inc VAT)

*Line items for call charges may not show a 'from' date.
This is due to delayed processing on some calls made during prior billing months.
1 Call charge - 04/10/2016 £17.67
1 Unlimited (Contracted) - Market 2/3 charge 04/10/2016 03/11/2016 £9.99
1 Call Plan charge 04/10/2016 03/11/2016 £3.50
1 Evening and Weekends charge 04/10/2016 03/11/2016 £17.99
1 Offer Code Discount - 1617adsl123 - - -£9.99

 
5 REPLIES
Community Veteran
Posts: 38,303
Thanks: 968
Fixes: 57
Registered: 15-06-2007

Re: this doesn't seem right to me

Slight clarification

Unlimited is the broadband

Call plan charge is actually evenings and weekends (I think)

Evenings and Weekends - despite the stupid title is actually line rental

Call charges - you can look at the details here https://www.plus.net/plustalk/index.php?page=wlr_itemised_billing&view_bill_date= just change the dates

jollypirate
Newbie
Posts: 3
Registered: 06-10-2016

Re: this doesn't seem right to me

ok line rental = £17.99

actual phone calls =£ 3.50

broadband = £- 9.99 (free)

so what the hell is the 17.67 for ?

we very rarely use our landline, I thought switching would save money but instead it's costing more

 

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: this doesn't seem right to me

The call plan charge of £3.50 would be for your evenings and weekends plan. The call charges of £17.67 would be calls made outside of your plan (you can check your itemised bill online using the link Oldjim provided)
I hope this helps
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
jollypirate
Newbie
Posts: 3
Registered: 06-10-2016

Re: this doesn't seem right to me

Billing period: 04/10/2016 to 03/11/2016 Product: Evening and Weekends
Calls: £1.34
Call Features: £0.00
Line Rental: £17.99
Call Plan: £3.50
TOTAL: £22.83
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: this doesn't seem right to me

The current invoice you received will show additional call charges from September to October, instead of October to November.
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support