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this doesn't seem right to me

jollypirate
Newbie
Posts: 3
Registered: ‎06-10-2016

this doesn't seem right to me

       

QTY ITEM FROM TO PRICE
Total: £39.16
(inc VAT)

*Line items for call charges may not show a 'from' date.
This is due to delayed processing on some calls made during prior billing months.
1 Call charge - 04/10/2016 £17.67
1 Unlimited (Contracted) - Market 2/3 charge 04/10/2016 03/11/2016 £9.99
1 Call Plan charge 04/10/2016 03/11/2016 £3.50
1 Evening and Weekends charge 04/10/2016 03/11/2016 £17.99
1 Offer Code Discount - 1617adsl123 - - -£9.99

 
5 REPLIES 5
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: this doesn't seem right to me

Slight clarification

Unlimited is the broadband

Call plan charge is actually evenings and weekends (I think)

Evenings and Weekends - despite the stupid title is actually line rental

Call charges - you can look at the details here https://www.plus.net/plustalk/index.php?page=wlr_itemised_billing&view_bill_date= just change the dates

jollypirate
Newbie
Posts: 3
Registered: ‎06-10-2016

Re: this doesn't seem right to me

ok line rental = £17.99

actual phone calls =£ 3.50

broadband = £- 9.99 (free)

so what the hell is the 17.67 for ?

we very rarely use our landline, I thought switching would save money but instead it's costing more

 

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: this doesn't seem right to me

The call plan charge of £3.50 would be for your evenings and weekends plan. The call charges of £17.67 would be calls made outside of your plan (you can check your itemised bill online using the link Oldjim provided)
I hope this helps
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
jollypirate
Newbie
Posts: 3
Registered: ‎06-10-2016

Re: this doesn't seem right to me

Billing period: 04/10/2016 to 03/11/2016 Product: Evening and Weekends
Calls: £1.34
Call Features: £0.00
Line Rental: £17.99
Call Plan: £3.50
TOTAL: £22.83
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: this doesn't seem right to me

The current invoice you received will show additional call charges from September to October, instead of October to November.
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button