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switching to unlimited.....last month but hasnt happened

fiyah
Newbie
Posts: 3
Registered: 17-05-2013

switching to unlimited.....last month but hasnt happened

I requested a change of package from premium with a 120gb monthly limit to unlimited (no contract) in mid april. After going thru the product change process online i was informed this would go ahead on the 25th may as my bill for april had already been issued i presume.
I received an email yesterday to say im approaching my limit of 120gb?!? so i logged onto my account and its still saying im on my old package and havent been switched over to the unlimited no contract package which i requested.
I know i had issues paying my bill from april (134.99) hence why i changed my package to unlimited (im on maternity leave and stuck at home all day so i watch netflix and tv hence why a massive bill)
I didnt know if the reason i hadnt been switched over was because of the bill you sent me for £176 Million outstanding on my account?
I dont know but i hope someone can look into this for me Smiley
9 REPLIES
Community Veteran
Posts: 26,442
Thanks: 688
Fixes: 8
Registered: 10-04-2007

Re: switching to unlimited.....last month but hasnt happened

Have you raised a question (ticket) about this? If not https://www.plus.net/wizard/?p=wizard&page=22941&wizard_id=38 would be a suitable category.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
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Registered: 27-04-2007

Re: switching to unlimited.....last month but hasnt happened

@fiyah
Sorry about the issue with that I can indeed see that you requested that mid April and I can even see something to indicate that it did switch to Unlimited on 22/4/13 I'm aware that you're not yet on Unlimited though but that you are due to be changed over on 22/6/13
To be on the safe side and account for the previous issue I've decided to change you over now.
Hope that helps
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,442
Thanks: 688
Fixes: 8
Registered: 10-04-2007

Re: switching to unlimited.....last month but hasnt happened

Adam, If there any extra usage charges for this month have you cancelled them?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: switching to unlimited.....last month but hasnt happened

Hi Jelv, that's between us and the OP to be fair.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,442
Thanks: 688
Fixes: 8
Registered: 10-04-2007

Re: switching to unlimited.....last month but hasnt happened

I'd have thought that confirmation that a Plusnet error doesn't leave a user out of pocket was fair common interest!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
Plusnet Staff
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Registered: 05-04-2007

Re: switching to unlimited.....last month but hasnt happened

There weren't any additional charges when Adam did the account change.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,442
Thanks: 688
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Registered: 10-04-2007

Re: switching to unlimited.....last month but hasnt happened

I love a story with a happy ending!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 4,959
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Registered: 04-04-2007

Re: switching to unlimited.....last month but hasnt happened

If there were, and we've messed up the account change, we'd have refunded.
fiyah
Newbie
Posts: 3
Registered: 17-05-2013

Re: switching to unlimited.....last month but hasnt happened

really sorry for the late reply..........went back to work after maternity leave............i can confirm the switch over did happen (thankfully for my bank account)
thanks for your help Smiley