switching to unlimited.....last month but hasnt happened
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switching to unlimited.....last month but hasnt happened
17-06-2013 6:48 AM
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I received an email yesterday to say im approaching my limit of 120gb?!? so i logged onto my account and its still saying im on my old package and havent been switched over to the unlimited no contract package which i requested.
I know i had issues paying my bill from april (134.99) hence why i changed my package to unlimited (im on maternity leave and stuck at home all day so i watch netflix and tv hence why a massive bill)
I didnt know if the reason i hadnt been switched over was because of the bill you sent me for £176 Million outstanding on my account?
I dont know but i hope someone can look into this for me
Re: switching to unlimited.....last month but hasnt happened
17-06-2013 10:04 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: switching to unlimited.....last month but hasnt happened
17-06-2013 2:16 PM
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Sorry about the issue with that I can indeed see that you requested that mid April and I can even see something to indicate that it did switch to Unlimited on 22/4/13 I'm aware that you're not yet on Unlimited though but that you are due to be changed over on 22/6/13
To be on the safe side and account for the previous issue I've decided to change you over now.
Hope that helps
Adam
Re: switching to unlimited.....last month but hasnt happened
17-06-2013 4:19 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: switching to unlimited.....last month but hasnt happened
18-06-2013 10:07 AM
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Re: switching to unlimited.....last month but hasnt happened
18-06-2013 10:11 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: switching to unlimited.....last month but hasnt happened
18-06-2013 10:14 AM
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Re: switching to unlimited.....last month but hasnt happened
18-06-2013 10:15 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: switching to unlimited.....last month but hasnt happened
18-06-2013 10:16 AM
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Ex-Broadband Service Manager
Re: switching to unlimited.....last month but hasnt happened
24-07-2013 7:19 PM
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thanks for your help
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