Hi,
I have been struggling with switching to plusnet for months now, and I figured that I would maybe get some help from here. Here is the last ticket I opened yesterday which summerize the situation (ticket #83771581):
| Quote |
Hello,
I have ordered a plusnet fibre broadband on last november. An engineer went into my premises a few days later to set the new socket and the BT modem up but realized that there were a line fault. He told me that it would only take a few days before the fault would be fixed.
A few weeks later, I have been told by your customer service that this fault had now been resolved but that I needed to send you a new MAC code from my previous ISP to get my plusnet account ready and my broadband activated (as the previous MAC code I had sent was now obsolete). Which I did, and your customer service told me that everything was now ok and that I would soon see my broadband service activated. Indeed, I then received some news from your customer service saying that my service should be activated by 01/04/2014 midnight.
On the 31th of march I received an sms saying that the order had succefully complete. Anyway, my BT modem DSL light remained off.
On the 1st of april I received an email saying that plusnet was sorry to see me leave. Apparently, my line had been canceled somehow. I did not cancel anything as I have been waiting for months now to get a decent broadband.
Needless to say that I am very very very (...) very annoyed now.
Can someone take care of this and get me everything to work QUICKLY?
I would be very gratefull.
Regards,
Kevin |
Today, I got an answer for an older ticket saying that my previous ISP (virgin media fwiw) had ordered a line cease and that plusnet had nothing to do with it. Which I totally understand. But still, I don't want to be rude but it has been months now. I would be very gratefull if someone here was willing to sort this out.
Cheers,
Kevin.
