still waiting for cashback

[#1]

im still waiting for my  cash back. i have had two responses now saying that the issue had been sorted and to "click here" but the link never works all i get is the message you can see at the end.

this really needs sorting, so far plusnet have not followed through with our agreement and it is looking like termination of contract due to supplier breaking contract is going to be necessary 

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[#2]

Hi there @zena, 

Thanks for reaching out to us here. 

I'm sorry you've had some trouble with the redemption of your cashback, please check this ticket which confirms further information on this process and the outcome of my colleagues investigation. 

Thank you.