status of my Fibre order
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: status of my Fibre order
status of my Fibre order
01-01-2014 1:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I ordered fibre recently and selected an installation date of 03/01/14. I have not received my fibre router and having just checked the status it is showing as not dispatched.
Please can you advise the status of the order as I have already booked the day off work.
regards
Re: status of my Fibre order
01-01-2014 1:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: status of my Fibre order
01-01-2014 3:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: status of my Fibre order
01-01-2014 3:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: status of my Fibre order
02-01-2014 11:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm sorry to say there's been a problem with the order and an engineer won't be attending tomorrow morning, really sorry about the late notice. I've put a ticket on your account with a bit more detail, please let us know if the new install date needs moving at all.
Re: status of my Fibre order
02-01-2014 6:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: status of my Fibre order
02-01-2014 9:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You are entitled to proper compensation.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: status of my Fibre order
02-01-2014 10:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
dick:quote
Re: status of my Fibre order
14-01-2014 8:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is so poor I am flabbergasted, what has happened Plusnet? Are you a victim of your own success because all I have received this past few weeks is the kind of service I would expect from the likes of TalkTalk:
-incorrectly placed orders
-No communication
-No offer to compensate for 2 days wasted waiting in for an engineer.
To make matters worse Plusnet immediately rebooked the order for tomorrow without consulting me first (back to the communication issue) and i'm not available tomorrow. Also I am informed Plusnet cannot rebook a second time so I have to wait for the engineer to fail the job before they can request another visit.
Needless to say I have now cancelled my fibre order and will be moving to another supplier at the first opportunity.
PS: the 15 minute wait on the customer service phone line was the final nail for me.
Re: status of my Fibre order
15-01-2014 6:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Despite an assurance the order would be cancelled BT have been today and left an out card.
I now have no internet, I'm guessing BT have done something at the cab.
Will someone at plus net please address this?
I'm currently in a 30 minute queue on the phone.
Re: status of my Fibre order
16-01-2014 9:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: status of my Fibre order
04-02-2014 9:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had a hissy fit and Plusnet agreed to allow me to terminate my contract early without penalty, which is good, although Plusnet also refused to rectify the broadband issue while i wait for an order with another company which is not good.
I ordered superfast broadband with a well known monopoly but i've just found out that they were unable to send my router so have cancelled my order and I now have to wait another 2 weeks as I have had to re-order it again 😞
Earlier today I tried calling Plusnet to see if they could make me a reasonable offer to stay with them but after 20 minutes waiting on hold I gave up. Plusnet do have better on hold music on the phone, ill give them a bonus point for that 🙂
If someone from Plusnet fancies giving me a call and making me an offer im all ears, BT offered me 6 months Infinty 1 for free. If you can match that I would be a happy chappy.
Re: status of my Fibre order
05-02-2014 12:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm really sorry to hear that this situation hasn't been resolved yet.
I just tried to call you, however, you were not available. If you would like to discuss this further please private message me your mobile number and I will give you a call later this afternoon.
Thanks,
Linn
Re: status of my Fibre order
07-02-2014 3:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Called several times waiting 20-30mins each time. same response it will be done in the next few days,
Poor service and Poor quality, if I was the manager I would have sacked the lot of them.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: status of my Fibre order