Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
specifying install date / initial account summary '£81.00 cancellation fee'
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- specifying install date / initial account summar...
specifying install date / initial account summary '£81.00 cancellation fee'
21-10-2015 2:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I just signed up as a new customer with unlimited ADSL + line only phone contract 12 months
1. Web form did not allow me to specify an install date for phone or adsl service (like virgin/Bt)
so I assumed I would be contacted and was then surprised to find next day that phone line had been
enabled in the property I will only be moving into next week .. line had been disconnected after
previous resident, so since it is vacant not a big problem ... but seems short-sighted in web forms ?
(I intended to ring to check date but the installed email beat me to it)
2. Initial account summary has a line from date of purchase showing
Product : unlimited broadband
cost : £81.00 (upon cancellation)
Order status : Complete
I have not been charged £81.00 (yet) but what is this ?
T&C's http://www.plus.net/info2/legal/price_guide.html
show potential cancellation fee per month Unlimited Broadband & Phone £10.75
and there would also be cessation fee.
Cheers, Paul
Message 1 of 4
(1,011 Views)
3 REPLIES 3
Re: specifying install date / initial account summary '£81.00 cancellation fee'
21-10-2015 4:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi pauljm,
Thank you for raising this query with us about your order.
I can see from looking on your account that the line at your new property is a stopped line which means the order can progress a lot quicker. The phone line part of the can usually take 3-5 working days to complete but sometime can activate the next working day or even the same day. After this your broadband can take 5 to 7 working days to complete on your line.
As for the £81 charge that is the cancellation fee for the phone line of the contract as it stands on its own but this would change once the broadband order completes. I can also see that you have also spoke to one of my colleagues on the phone today relating to this query this morning.
Thank you for raising this query with us about your order.
I can see from looking on your account that the line at your new property is a stopped line which means the order can progress a lot quicker. The phone line part of the can usually take 3-5 working days to complete but sometime can activate the next working day or even the same day. After this your broadband can take 5 to 7 working days to complete on your line.
As for the £81 charge that is the cancellation fee for the phone line of the contract as it stands on its own but this would change once the broadband order completes. I can also see that you have also spoke to one of my colleagues on the phone today relating to this query this morning.
Message 2 of 4
(527 Views)
Re: specifying install date / initial account summary '£81.00 cancellation fee'
21-10-2015 4:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ben,
Thanks for the rapid reply you gave, although the contract does indeed allow you to install immediately phone / BB;
I guess that an 'interlock' would have prevented this causing involuntary disconnect of an existing residents phone without their agreement ..
I still expected to be asked about install date, people moving house and reserving in advance must be a common occurrence .. or
maybe not otherwise web interface would already have that option ! (your colleague did say there was any other comments
field where possibly I could have made an install date request)
Thanks again, Paul
Message 3 of 4
(527 Views)
Re: specifying install date / initial account summary '£81.00 cancellation fee'
22-10-2015 2:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi pauljm,
With the type of line connection that you have there was no service on the line when the order was placed which is a start of stopped line order. Like I mentioned in my previous response the orders can progress faster on this type of line.
As for install dates, these will not show on the order process because there is no install required for this type of order.
With the type of line connection that you have there was no service on the line when the order was placed which is a start of stopped line order. Like I mentioned in my previous response the orders can progress faster on this type of line.
As for install dates, these will not show on the order process because there is no install required for this type of order.
Message 4 of 4
(527 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- specifying install date / initial account summar...