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something missing from my account

St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

something missing from my account

Since plusnet did some website changes my account no longer shows my estimated line speed ? The icon for it has been removed.
7 REPLIES
Community Veteran
Posts: 26,746
Thanks: 959
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Registered: ‎10-04-2007

Re: something missing from my account

They took it away some time ago - my guess is they are hoping that people won't be able to complain about the speed they are getting if Plusnet hide the predicted speed.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 2,568
Thanks: 177
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Registered: ‎27-05-2011

Re: something missing from my account

It's still there though
https://www.plus.net/my.html?action=data_transfer_speed
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: something missing from my account

that url might be work but in my connection settings there no way to find it, no icon and no info.
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: something missing from my account

Go to members centre or help and support then find broadband speed tips at bottom of page. On speed tips scroll down and slect hyperlink high speed broadband  Roll eyes
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
SpendLessTime
Aspiring Hero
Posts: 2,844
Thanks: 844
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Registered: ‎21-09-2009

Re: something missing from my account

@st3
Yes it has gone and gone for good.
See the topic in Feedback started on 7th July https://community.plus.net/forum/index.php/topic,141226.0.html especially the Plusnet reply #12 https://community.plus.net/forum/index.php/topic,141226.msg1246368.html#msg1246368
I would bookmark the link to the Data Speed if I was you as it will never appear as an icon again. And who knows how long the link will work either as Plusnet don't really want people to see this information.
St3
Aspiring Champion
Posts: 2,614
Thanks: 500
Fixes: 5
Registered: ‎13-07-2012

Re: something missing from my account

i would like to see the icon back !!!
Plusnet seam to be trying to make customer accounts harder to configure.
Highlighted
Moderator
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Registered: ‎11-01-2008

Re: something missing from my account

mod:note
locked in favour of linked discussion.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'